Terms of Service

1. ACCEPTANCE OF TERMS

By creating an account, accessing, or using the Esempe Hosting service, you confirm that you have read, understood, and agree to all the terms and conditions on this page. If you do not agree, please do not use our service.

2. ELIGIBILITY

This service is intended for users aged 13 and above. By registering, you confirm that you meet that age requirement. If you are under that age, you may only use this service with the knowledge and consent of a parent or guardian.

3. SERVICES

Esempe Hosting provides subscription-based game server hosting. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

4. ACCOUNT AND SECURITY

• One account is for one owner only. You are fully responsible for all activity that occurs through your account.
• Selling, lending, renting, or transferring your panel account to another party is prohibited.
• Sharing server credentials (panel password, SFTP password, access tokens, or console access) with anyone outside your team is prohibited. To grant team members access, use the server member invitation feature in the panel instead of sharing accounts.
• You must keep your credentials confidential and report to us immediately if you suspect unauthorized access to your account.
• We are not liable for losses arising from your failure to keep your account secure.

5. PROHIBITED USE

You may not use this service for actions intended to abuse our resources. These prohibitions include, but are not limited to:

• Cheating, manipulation, or exploitation of bugs in our billing system, panel, or infrastructure in any form.
• Any other action that harms us, other users, or third parties.
• Hosting illegal content or conducting illegal activities.
• Cyber attacks, including DDoS, port scanning, and brute force.
• Distributing malware, spam, or content that infringes copyright.
• Exceeding the resource limits (CPU, RAM, disk, bandwidth) of your plan or disrupting the stability of shared nodes.
• Reselling or sublicensing the service without our written permission.

6. BUG AND VULNERABILITY DISCLOSURE

• If you find a bug, security hole, or potential exploit in our service, you must report it through our official support channel (ticket), NOT disclose it publicly, on social media, or in forums.
• We are committed to following up on every report reasonably, and may offer recognition to reporters who act in good faith.
• A reporter who publicly discloses a vulnerability before we have had a chance to fix it is considered to have violated Article 5 and may be subject to sanctions.

7. THIRD-PARTY PROMOTION

Promoting competitor hosting services or other third-party products inside the server, console, chat, or any Esempe Hosting communication channel is prohibited, unless we grant written permission.

8. PAYMENT

• Services are billed on a subscription basis. All prices are stated in Indonesian Rupiah (IDR) and may change with prior notice.
• Accepted payment methods: QRIS and Virtual Account, processed through a third-party payment link provider.
• Payments are due at the start of each billing cycle.
• Failure to pay may result in service suspension or termination.
• Wallet credit balance that has been added is non-refundable.

9. REFUND POLICY

Refunds are processed manually by our admin team, under the following conditions:

• Refunds may be requested within a maximum of 72 hours after purchase, and only where the server failed to deploy or is completely inaccessible due to issues on our side.
• No refunds are issued for active servers that are functioning as intended.
• No refunds are issued for requests made after the 72-hour window.
• Because our payment provider does not offer automatic refunds, all refunds are handled manually and may take additional time.
• To request a refund, contact us at contact@esempe.id within the eligible period.

10. RENEWAL AND DATA DELETION

Servers whose active period has ended will be deactivated. We provide a grace period of 7 (seven) days before server data is permanently deleted. We recommend that you keep your own regular backups.

11. SERVICE AVAILABILITY

We target 99.9% uptime and work to keep the service available, but we do not guarantee that it will be free from interruptions, scheduled maintenance, or technical failures. Scheduled maintenance will be announced in advance. We are not liable for losses arising from downtime beyond our reasonable control.

12. LIMITATION OF LIABILITY

Our total liability for any claim arising from use of the service will not exceed the amount you paid in the 30 days prior to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of data or loss of profit.

13. SUSPENSION AND TERMINATION

We reserve the right to suspend or terminate your account and resources, with or without prior notice, if we find indications of a violation of these terms. For serious violations under Article 5, termination is permanent, non-negotiable, and without refund. You may stop using the service at any time by contacting us.

14. INTELLECTUAL PROPERTY

You hold all rights to the content you upload, including files, plugins, mods, worlds, and your server data. We do not claim ownership of that content. We only access it as needed to provide and maintain the service.

15. CHANGES TO TERMS

We may update these terms from time to time. We will notify you of material changes via email or a panel notification. The latest version is always available on this page. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

16. GOVERNING LAW

These terms are governed by the laws of the Republic of Indonesia. Any dispute will first be resolved through deliberation to reach an agreement.

17. CONTACT

For questions regarding these terms, contact us at contact@esempe.id or +62 851-8554-7060.